Return & Refund Policy

We want you to love your ToyicoKids purchase! If you’re not completely satisfied, we're here to help.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition that you received it
  • Unworn or unused
  • With tags
  • In its original packaging
    You’ll also need to provide a receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at:
📧 contact@toyicokids.com

If your return is approved, we’ll send you a return shipping label along with instructions on how and where to send your package.

Please note: Items returned without first contacting us will not be accepted.

For any questions regarding returns, feel free to reach us at the email above.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or if you received the wrong item, contact us immediately so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Some items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, plants)
  • Custom or personalized products (e.g., special orders)
  • Personal care items (e.g., beauty or hygiene products)
  • Hazardous materials, flammable liquids, or gases

Unfortunately, we do not accept returns on:

  • Sale items
  • Gift cards

If you're unsure whether your item is eligible, please contact us before initiating a return.

Exchanges

Want a different item? The quickest solution is to:

  1. Return the original item as outlined above.
  2. Place a new order for the item you want.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved.

If approved, your refund will be processed automatically to your original payment method.

Please note: It may take additional time for your bank or credit card provider to post the refund to your account.

📧 Questions? We're here to help: contact@toyicokids.com